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Connect Support Guide

Thank you for your purchase of the MEE audio Connect Bluetooth Transmitter
Below you will find pairing and instructional videos to help you get the most out of your Connect.


Connect Product Manual

For detailed information on troubleshooting, maintenance, and more; please refer to the online Connect user manual.
Choose your version below to view the manual in pdf format. To save it to your computer, right click the link and select "Save Link As...".


Troubleshooting

The majority of issues on the Connect can be resolved by a full reset. To perform a full reset, hold the pairing button "A" located on the right side of the unit for approximately 6 seconds. Previously paired devices will be cleared from memory and you will have to re-pair any devices you wish to use with the Connect.

For answers to other frequently asked questions, please see below:

Issue: Connect will not power on; Green power light doesn't turn on or turns on and then off
Resolution: Make sure the Connect transmitter is plugged into a powered USB port or the internal battery has been charged. The green power indicator light on the rear of the unit will light up when the unit is powered on.
Issue: Connect is not charging
Resolution: If using a wall charger, make sure it is plugged in to a powered outlet. If using a computer or TV, make sure the computer or TV is powered on and the USB port has power. A pulsing green light on the rear of the unit indicates that the Connect is charging.
Issue: I cannot put Connect into pairing mode
Resolution: Make sure the Connect is charged or plugged into a powered USB power and the power switch is in the “on” position.

When entering pairing mode, quickly tap the corresponding pairing button "A" or "B". Do not press and hold these buttons.
Issue: I cannot pair my Bluetooth headphones with Connect
Resolution: Make sure the device you are trying to pair with the Connect supports Bluetooth, can act as a Bluetooth receiver (e.g. it is a Bluetooth headphone, speaker, soundbar, or similar), and supports the A2DP (stereo audio) Bluetooth profile.

Put the Bluetooth device you are pairing with the Connect into pairing mode. If you don’t know how to do this, consult the user manual of the device. Once the device is in pairing mode, tap one of the buttons on the side of the Connect to put the Connect into pairing mode. Tap button “A” when pairing one headphone with the Connect and “B” when pairing a second headphone.

Make sure the headphones and Connect are in pairing mode at the same time and with 1 meter (3 feet) of each other.

Interference may occur with some TVs during the pairing process. If you are having trouble pairing a device with the Connect transmitter, turn off your TV and set-top box and repeat the pairing process.

If you are still unable to pair, turn the Connect off, wait 5 seconds, and turn it back on. Perform a full reset of the Connect and start the pairing process over again.

Once the pairing process completes, a solid light on the top of the Connect will indicate that one headphone is connected. Two solid lights indicate that two are connected.
Issue: The USB cable is plugged into Connect but no audio is heard
Resolution: The Connect uses the USB cable only for power. Connect it to your device via the included optical or analog audio cables to stream audio.
Issue: Headphones are connected (blue light solid on Connect) but no audio is heard
Resolution: Ensure that either the analog (3.5mm) or digital (TOSLINK) audio cable is plugged in to both the Connect and your TV or other audio device. Plugging in only the USB charging cable is not enough.

Ensure that audio is playing on the TV/device and that volume is sufficiently high on your Bluetooth headphones.

Additional troubleshooting steps for each connection method:

If using an optical S/PDIF connection

Check that nothing is connected to the 3.5mm (analog) audio input of the Connect.

Make sure the plastic protector caps are removed from both ends of the optical cable you are using.

Check that the optical connector you are using on your TV is designated as an audio output.

Make sure that the audio output settings on your TV are set to "STEREO" or "PCM". If sound is still not audible, also select "STEREO"or "PCM" in the audio output settings menu(s) of your video streaming app(s) and/or device(s) such as your DVR.

If using an RCA connection

Make sure the RCA connector you are using on your TV is designated as an audio output.

Check that all connections are secure between the Connect and the stereo cable, RCA adapter, and TV.

Some older TVs do not automatically output sound via RCA for certain inputs. To enable RCA audio output, locate the audio output setting on your TV with the options "FIXED" and "VARIABLE", sometimes labeled "SET MONITOR OUT", and change this setting to "VARIABLE". If you still don’t hear any sound, look for a setting that controls the TV's internal speakers and set it to "OFF".

If using a headphone jack (3.5mm) connection

Adjust the volume on both the TV and your headphones. If TV volume cannot be adjusted while the Connect is plugged in, unplug the Connect from the headphone jack and adjust the volume, then plug the Connect back in.

Issue: There is a delay (latency) in audio
Resolution:

Bluetooth is a digital wireless signal and there is some latency expected due to the coding/decoding and compression/decompression steps that must occur. In addition to regular Bluetooth audio (SBC), the Connect also supports the aptX and aptX Low Latency audio codecs, which are notable for having lower latency (smaller audio delay) compared to regular Bluetooth audio. Using the Connect with a headphone that supports aptX or aptX Low Latency will minimize audio lag.

Some modern TVs and receivers also have an audio delay option in their settings menu, which should be set to 0 to minimize lag.

Issue: Previously paired headphones will not reconnect
Resolution: To reconnect a previously paired headphone, first power on the Connect (if it was powered off previously) and then turn on the headphone. Once a solid blue light appears on the Connect, the connection has been re-established.

Note: There is no need to turn off the Connect after each use if it is always plugged in to USB power.

If the headphones do not reconnect automatically, make sure that they are not connected to another Bluetooth device such as your phone. Make sure that the Connect has not been reset since the headphones were last paired and does not already have two other headphones or Bluetooth devices connected to it (at most one solid blue light should be on).

If you are still unable to pair, turn the Connect off, wait 5 seconds, and turn it back on. Perform a full reset and create a new pairing with your headphones.

Note: The Connect can remember up to 8 Bluetooth devices. A 9th device will pair, but will not have the ability to reconnect. To correct this, perform a full reset and repeat the pairing process for the device you wish to pair.
Issue: Low volume
Resolution: Adjust the volume both on your Bluetooth headphones and on the TV or other connected device as both may control the volume.

On some TVs the volume is fixed for each output. Try a different connection method.

If your Connect is plugged into the TV’s the 3.5mm (headphone) jack and TV volume cannot be adjusted while the headphone jack has something connected to it, unplug the Connect from the headphone jack and adjust the volume, then plug the Connect back in.
Issue: Crackling noise, static, interference
Resolution: Make sure you are within range of the Connect – the range is approximately 10m (33ft) in open space, and is reduced by the presence of solid options in the signal path, and by interference from other wireless devices. Bluetooth devices are susceptible to interference from other Bluetooth devices, microwave ovens, power stations and transmission lines, Direct Satellite Service (DSS), and wireless devices operating on the 2.4 GHz band. Eliminate as many potential sources of interference as possible while using your Bluetooth headphones.

For the most noise-free audio, maximize the volume on your TV or other device and adjust volume via the headphones.
Issue: I cannot connect to my phone, tablet, or other device to the Connect via Bluetooth
Resolution: The Connect is a Bluetooth transmitter. It cannot be connected with another transmitter such as a phone or tablet. It can only be connected with a Bluetooth receiver such as a Bluetooth headphone, speaker, sound bar, etc.
If you are unable to follow any of the recommendations above or require additional assistance with your MEE audio Connect, please contact support@meeaudio.com


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