Connect Support Guide
Thank you for your purchase of the MEE audio Connect Bluetooth Transmitter
Below you will find pairing and instructional videos to help you get the most out of your Connect.
Connect Setup Guides
Connect Product Manual
For detailed information on troubleshooting, maintenance, and more; please refer to the online Connect user manual.
Choose your version below to view the manual in pdf format. To save it to your computer, right click the link and select "Save Link As...".
The majority of issues on the Connect can be resolved by a full reset. To perform a full reset, hold the pairing button "A" located on the right side of the unit for approximately 5 seconds until the blue indicator light begins to blink. The unit will enter pairing mode and previously paired devices will be cleared from memory.
|Issue:||Connect will not turn on; Green power light doesn't turn on or turns on and then off|
|Resolution:||Make sure the Connect transmitter is plugged into a powered USB port or the internal battery has been charged. The green power indicator light on the rear of the unit will light up when the unit is turned on.|
|Resolution:||If using a wall charger, make sure it is plugged in to a powered outlet. If using a computer, make sure the computer is on and the USB port has power.|
|Issue:||Unable to pair Bluetooth headphones|
|Resolution:||Make sure both the Connect and the Bluetooth headphone are in pairing mode at the same time as indicated by the appropriate tones and/or light pattern and are with 1 meter (3 feet) of each other. Make sure the headphones or other Bluetooth device you are attempting to pair with the Connect support the A2DP Bluetooth profile and can act as a receiver. The Connect is a transmitter and cannot be paired with another Bluetooth transmitter such as a phone or tablet.
Interference may occur with some TVs during the pairing process. If you are unable to pair your headphones with the Connect transmitter, turn off your TV and set-top box and repeat the pairing process.
If you are still unable to pair, turn the Connect off, wait 5 seconds, and turn it back on. Perform a full reset and start the pairing process over again.
|Issue:||Headphones are connected (blue light solid) but audio is not heard|
|Resolution:||Ensure that either the analog (3.5mm) or digital (TOSLINK) audio cable is plugged in to both the Connect and your TV or other audio device. Ensure that audio is playing on the TV/device, the output you have selected is active, and volume is set to "high"on the TV/device. Ensure that volume is sufficiently high on your Bluetooth headphones.
If you are using an optical connection, make sure nothing is connected to the 3.5mm input of the Connect.
|Issue:||There is a delay (latency) in audio|
|Resolution:||Bluetooth is a digital wireless signal and there is some latency expected due to the coding/decoding and compression/decompression steps that must occur. The aptX and aptX Low Latency audio codecs supported by the Connect are notable for having lower and much lower latency (smaller delay), respectively, compared to regular Bluetooth audio. Using the Connect with a headphone that supports aptX or aptX Low Latency will minimize audio lag.
Some modern TVs and receivers also have an audio delay option. Please make sure that audio delay is set to 0 to minimize lag.
|Issue:||I cannot connect to my phone, tablet, or other device via Bluetooth|
|Resolution:||The Connect is a Bluetooth transmitter. It cannot be connected with another transmitter such as a phone or tablet. It can only be connected with a Bluetooth receiver such as a Bluetooth headphone, speaker, sound bar, etc.|
|Issue:||Previously paired headphones will not connect|
|Resolution:||Make sure that the Connect has not been reset since the headphones were last paired. Make sure the headphones are turned on and within range and that the Connect is not already connected with two other headphones/devices (at most 1 blue light should be on). Make sure the headphones are not connected to another device.
If you are still unable to pair, turn the Connect off, wait 5 seconds, and turn it back on. Perform a full reset and start the pairing process over again. The Connect can remember up to 8 Bluetooth devices. A 9th device will pair, but will not have the ability to reconnect. To correct this, perform a full reset and repeat the pairing process for the device you wish to pair.
|Resolution:||Adjust the volume both on your Bluetooth headphones and on the TV or other connected device as both may control the volume.|
|Issue:||Crackling noise, static, interference|
|Resolution:||For the most noise-free audio, maximize the volume on your TV or other device and adjust via the headphones.
Make sure you are within range of your Bluetooth-enabled device.
Note: Bluetooth devices are susceptible to interference from other Bluetooth devices, microwave ovens, power stations and transmission lines, Direct Satellite Service (DSS), and wireless devices operating on the 2.4 GHz band. Eliminate as many potential sources of interference as possible while using your Bluetooth headphones.
|If you are unable to follow any of the recommendations above or require additional assistance with your MEE audio Connect, please contact firstname.lastname@example.org|