Q: Are the plates removable once installed?
A: The plates are held in place by 3M adhesive and cannot be removed once installed.
Q: Is there a template to submit my logo or design?
A: Templates are available in multiple formats - click the Artwork Guidelines tab above or download the Artwork Guidelines by clicking here to access the templates.
Q: How long will it take to get my order?
A: There is an additional 3-day processing time for custom artwork, plus the shipping time for whichever shipping method you select at checkout.
Q: How are the plates shipped?
A: Domestic orders: if your order consists of only M6 PRO faceplates and you select “free shipping” at checkout, they will be shipped in a standard mailing envelope (letter-size) via regular mail. Note that this method does not have tracking, but typically delivers in 3-7 business days. If your order contains other items, all items will be shipped together as a USPS 1st class package. Faster shipping methods are available at checkout.
International orders: if you select USPS First Class International as your shipping method, please note that the number provided is a Customs ID number and not a tracking number, and should not be relied on for package status updates. Once USPS hands off the package to your local carrier, the Customs ID may reveal the Customs status of the package through your local carrier, but it is not guaranteed. Typical delivery time is approximately 20 business days, but there is no set delivery window for this shipping method. Faster shipping methods are available at checkout.
Q: Do the customized plates carry a warranty?
A: Our standard 1-year warranty applies to materials and workmanship. Warranty does not cover regular wear and tear or accidental damage.
Q: How do I install the plates?
A: When ready to install, simply remove the wax paper from the plates to expose the adhesive, carefully place each plate in the in the appropriate inset on the front of your M6 PRO earpiece, and press down for 15 seconds. Repeat for other side. Click the Support tab above for more in-depth instructions and installation video.
Q: Can you install the plates for me?
A: If you purchase the plates together with a set of the M6 PRO 2nd Generation In-Ear Monitors, we will install them for you by default unless otherwise instructed. If your order does not contain an M6 PRO 2nd Generation, we will mail the customized plates to you as soon as they’re ready.
Have a question we didn’t answer? Contact support@MEEaudio.com