In-Ear Earphone Support Guide
|Earpieces won't stay in my ears|
Several things can cause the earpieces to come out of your ears including:
|Sound imbalance (sound is louder in one ear than the other)|
There are several possible reasons:
|Eartips keep sliding off the nozzles|
|If you find the eartips of your in-ear headphones sliding off, it is likely that earwax has gotten in between the tip and earphone and has made the nozzle slippery.
If your eartips are coming off consistently, we recommend swabbing the outside of the earphone nozzle with alcohol or peroxide to eliminate earwax build-up and also soaking the eartips in peroxide to dissolve any earwax that may be collecting on the inside of the eartip cores.
Please make sure both the earphones and eartips are dry completely before replacing the tips and resuming use. This may need to be done periodically as earwax does tend to accumulate over time.
|The mesh filter inside of the nozzle came off|
|The mesh filter prevents earwax, debris, and other smaller objects from entering the earphone which could cause damage to the internal components. If you need a replacement, submit a case for assistance.|
|Random remote action (for wired headphones with a remote)|
|Lint in the jack of your phone can cause a short between the terminals, resulting in random button events. Please check the inside of your jack with a flashlight and consult the manufacturer of your device for the best way to clean the headphone jack.
Moisture, including sweat, can also cause the remote button to short out. Please either allow the unit to air dry or use a hair dryer to dry out the remote.
Note: Apple iPhone 6/6 Plus Users
A small percentage of iPhone 6/6 Plus units do not work with standard 3.5mm headsets. Symptoms include: unresponsive remote, random activation of Siri, and/or random playing and pausing of music. A replacement phone or an o-ring spacer such as these will solve this issue.
|Lack of bass, the sound is quiet, thin, tinny, and/or distant|
|Fit and ear tips play a major role in how you hear your earphones. If the bass on your MEE earphones is missing or seems weak, you have not achieved a good seal with your earphone. If the earphones sound quiet, you are more than likely not inserting them deep enough in your ears.|
|Microphonics (cable noise during movement, aka the stethoscope effect)|
Try the following to reduce or minimize microphonics:
|Crinkling sound (driver flex)|
|A crinkling sound when inserting one or both of the driver housings is not unusual and is caused by air pressure in your ear compressing the very thin driver diaphragm.
It can even lead to a temporary reduction or loss of sound after insertion. If you experience a reduction or loss of sound in one or both ears, you can pull on your ear lobe to relieve the pressure in your ear or pull the earphone out slightly, which should restore the sound.
The crinkling will often diminish with time and use. Different ear tips may also reduce/eliminate the crinkling.
|No sound coming from your headphone|
|Earphones are causing small shocks (static electricity buildup)|
|Static from the earphones, microphone, or both can be caused by static electricity charge. This usually occurs during very dry weather, windy environments, and/or jogging or constant brushing of your device on your clothes (especially those with synthetic fibers). This does not necessarily mean that your earphones are defective.
If you are experiencing the shocks in either of the above situations, then you may want to minimize the usage in those environments.
|One channel has no sound|
|How much external noise do your in-ear headphones isolate?|
|Typically our in-ears isolate between 16 and 22dB of external noise at 1000Hz depending on the eartips used.|
|Are your eartips made of latex?|
|No, the eartips included with our earphones are made entirely of silicone.
As an alternative, you can purchase aftermarket eartips made out of polyurethane foam for our earphones at Comply Foam. Polyurethane is commonly used as a hypoallergenic latex alternative. Please see our compatibility chart here.
|Why not use buttons instead of a slider for your volume control?|
|In order to be compatible with all types of devices, our volume control uses an analog volume slider.|
|Do your headset plugs use the CTIA or OMTP standard? (for wired headphones with a remote)|