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Support Center

Shopping Support

Product Support

Warranty / Returns

Shopping Support

Why do I need an account?
It's not necessary to set up an account to make a purchase with us; however, having an account enables features such as earning rewards, checking the status of your order, and more.
How do I join MEE audio Rewards?
Customers with store accounts are automatically enrolled. If you don't have one, create a store account to join today.
How do I earn Points?
Click here to see different ways to earn Points.
How do I check my balance and redeem rewards?
Log in to your store account and go to the Redeem Rewards Page which can be accessed through the Rewards Widget located at the bottom of the store.
How do I use my rewards?
Rewards are issued as coupon codes or store credits that can be applied on the payment page during checkout (only one coupon code per order).
Can I earn reward points for spending store credit?
Unfortunately, Points are not rewarded for store credit, only dollars spent.
Can I redeem points within the same purchase?
Points are earned after a purchase has been made. Once you have redeemed any earned points, you can apply the promo code to a new purchase.
Does USPS Priority guarantee delivery within 1-3 days?
USPS typically provides a 1-3 business day time delivery for packages using this service; however, because it does not come with a guarantee, we also cannot guarantee that it will be delivered in this time frame.
Which shipping service should I choose if I want to get my order in 2-3 days?
  • We recommend choosing FedEx Overnight shipping as they provide the best guarantee for delivery. USPS Priority mail does not guarantee that you will receive your shipment in the 1-3 days.
  • To ensure that we ship out your product on the same day you ordered it, we recommend placing your order before 2 pm and giving us a call. That way you get confirmation that it has shipped. During holiday season, give us a call before placing your order to ensure it’s possible.
USPS tracking shows delivery, but why haven’t I received my package?
If you did not receive the package on that date, USPS recommends the following:
  • Looking for the package somewhere near your front door or asking your neighbors. Sometimes, postal workers leave packages near doorsteps and not near residential post office boxes. Also, a well-meaning neighbor might have taken your package inside their house for safekeeping or for protection against the rain or other bad weather.
  • Contacting USPS at 1-800-ASK-USPS or contacting your local Post Office directly and explaining that you have delivery confirmation, but no package was actually delivered, and ask them to start a tracking investigation to discover the whereabouts of your missing package.
  • Contacting the USPS Track and Confirm customer service office at 1-800-222-1811.
Do you ship to my country?
  • www.MEEaudio.com ships to many countries around the world. However, we do not ship to countries where we have experienced low delivery success rates.
  • Once you place a product in your cart, you can see the list of countries we ship to on the dropdown. You will also see an estimated shipping cost.
  • We are looking to expand our retailers worldwide, so if we are not locally available in your country, please request your local retail stores to carry MEE products!
See our International Shipping Policy


I never received confirmation for my order, yet I was charged. What happened?
This typically happens when the billing address inputted is different than what the bank has on file. Some banks and credit card processors will put an automatic hold on the account in the amount of the declined payment in case of a dispute. The hold will typically last a few business days.

If, after a few business days, the payment does not disappear, please contact support@meeaudio.com for assistance.
How long will it take to receive my refund?
Once your order has been received, we will notify you with a confirmation email. If the order was paid via Paypal, you should see the credit the same day. If it was paid via credit card, it may take an additional 3-5 business days for the refund to be visible in your billing statement.
What happens if my order was returned as "Undeliverable"?
If your order was returned to us as 'Undeliverable', you will be notified via email. Please provide us with an alternate shipping address. If no response is given for 30 days, your order will be cancelled and refunded.

Product Support

General Troubleshooting
Ear Pieces Won't Stay In My Ears
Several things can cause the ear piece to come out of your ears including:
  • Incorrect tip size for your ear canal. Try other sizes of ear tips.
  • The earphones not inserted at the best angle for your ears. An over-the-ear wear style and/or deeper insertion may achieve a better insertion angle.
  • The ear tips have a buildup of bodily fluids. Clean the ear tips as described in the Care and Storage section of the online user manual.
Sound Imbalance (Sound Is Louder In One Ear Than The Other)
There are several possible reasons:
  • The song or source is not balanced; try another song and/or source
  • There is pressure buildup in your ear; release it by pulling back on the earphone housing, pulling the upper part of your ear to release the pressure, or both
  • Your ears require different sized ear tips; swap the channels and see if you still hear an imbalance on the same side (i.e. put the left channel in your right ear and the right channel in your left ear)
  • Your ear tip is not sealing properly; inspect the ear tip for tears and blockages and make sure it is installed properly
Eartips Keep Sliding Off the Nozzles
If you find the eartips of your in-ear headphones sliding off, it is likely that earwax has gotten in between the tip and earphone and has made the nozzle slippery.

If your eartips are coming off consistently, we recommend swabbing the outside of the earphone nozzle with alcohol or peroxide to eliminate earwax build-up and also soaking the eartips in peroxide to dissolve any earwax that may be collecting on the inside of the eartip cores.

Please make sure both the earphones and eartips are dry completely before replacing the tips and resuming use. This may need to be done periodically as earwax does tend to accumulate over time.
The Mesh Filter Inside of the Nozzle Came Off
The mesh filter prevents earwax, debris, and other smaller objects from entering the earphone which could cause damage to the internal components. If you need a replacement, submit a case for assistance.
Random Remote Action (For Headphones with a Remote)
Lint in the jack of your phone can cause a short between the terminals, resulting in random button events. Please check the inside of your jack with a flashlight and consult the manufacturer of your device for the best way to clean the headphone jack.

Moisture, including sweat, can also cause the remote button to short out. Please either allow the unit to air dry or use a hair dryer to dry out the remote.

Note: Apple iPhone 6/6 Plus Users

A small percentage of iPhone 6/6 Plus units do not work with standard 3.5mm headsets. Symptoms include: unresponsive remote, random activation of Siri, and/or random playing and pausing of music. A replacement phone or an o-ring spacer such as these will solve this issue.
Lack Of Bass, The Sound Is Quiet, Thin, Tinny, And/Or Distant
Fit and ear tips play a major role in how you hear your earphones. If the bass on your MEE earphones is missing or seems weak, you have not achieved a good seal with your earphone. If the earphones sound quiet, you are more than likely not inserting them deep enough in your ears.
Microphonics (Cable Noise During Movement, Aka The Stethoscope Effect)
Try the following to reduce or minimize microphonics:
  • Wear the cable over your ears
  • Attach the shirt clip on the cable to your clothing
  • Tighten the sliding cable cinch under your chin
  • Wear the cables down your back
  • Wear the cables under your clothing
Crinkling Sound (Driver Flex)
A crinkling sound when inserting one or both of the driver housings is not unusual and is caused by air pressure in your ear compressing the very thin driver diaphragm.

It can even lead to a temporary reduction or loss of sound after insertion. If you experience a reduction or loss of sound in one or both ears, you can pull on your ear lobe to relieve the pressure in your ear or pull the earphone out slightly, which should restore the sound.

The crinkling will often diminish with time and use. Different ear tips may also reduce/eliminate the crinkling.
No Sound Coming From Your Headphone
  1. Check that the headphone is plugged in all the way, audio is playing, volume is at the appropriate level, and the device has not been muted.
  2. Try plugging it into a different audio device.
  3. Check another known working headphone to verify the issue.
Earphones Are Causing Small Shocks (Static Electricity Buildup)
Static from the earphones, microphone, or both can be caused by static electricity charge. This usually occurs during very dry weather, windy environments, and/or jogging or constant brushing of your device on your clothes (especially those with synthetic fibers). This does not necessarily mean that your earphones are defective.

If you are experiencing the shocks in either of the above situations, then you may want to minimize the usage in those environments.
One Channel Has No Sound
  1. Check to make sure your headphone plug is inserted all the way in the jack of the connected device.
  2. Try rotating the plug to see if lint or dirt in the jack is causing problems.
  3. Try a different audio stream or file.
  4. Check another known working headphone to verify the issue.
How Much External Noise Does Your In-Ear Headphones Isolate?
Typically our in-ears isolate between 16 and 22dB of external noise at 1000Hz depending on the eartips used. It definitely does vary with eartip.
Are Your Eartips Made Of Latex?
The eartips included with our earphones are made entirely of silicone.
As an alternative, you can purchase aftermarket eartips made out of polyurethane foam for our earphones at Comply Foam. Polyurethane is commonly used as a hypoallergenic latex alternative. Please see our compatibility chart here.
Why Not Use Buttons Instead of a Slider For Your Volume Control?
In order to be compatible with all types of devices, our volume control uses an analog volume slider.
Are your headset plugs CTIA or OMTP standard?


 MEE audio Bluetooth Support Guides MEE audio Connect Support Guide

Support Guides

 MEE audio Bluetooth Support Guides MEE audio Connect Support Guide MEE audio Sports Support Guides
Supplemental Guides
Charging Li-Ion Batteries Headset Compatibility Guide
Maintaining your Earphones Compatibility Chart for Comply Foam Ear Tips