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Webcam Support Guide

Below you will find our instructional video to help set up your MEE audio USB Camera.



This video shows Zoom running on Windows 10 as an example, but the process will be similar even if you are using a different video application or operating system. Below are some additional examples.



Google Meet (Windows 10)

Microsoft Teams (Windows 10)

Skype (Windows 10)




USB Camera Product Manuals

To download the user manual for your camera in .pdf format, choose your camera model below.
To save it to your computer, right click the link and select "Save Link As...".

C6A | C11Z | C20PTZ | CL8A| 201W | 202L | 501W



Troubleshooting

The majority of issues can be resolved by unplugged your camera from your device, then plugging it back in and selecting it from the list of video devices in your app.

If the camera has a lens film protector, please remove prior to first use.


FAQ

For answers to other frequently asked questions, please see below:

Issue:

How can I tell my webcam is working?

Resolution:

Windows 10: 

Open the windows camera app by typing "camera" into the Start Menu

camera-1.jpg

-- Click the "switch webcam" button if needed to select the desired camera

camera-2.jpg

Other Windows Versions:

Open a web browser and navigate to meet.google.com

google-meet-1.jpg

Click “New Meeting” -> “Start an Instant Meeting”. Grant Google Meet permissions to use camera/microphone if asked.

google-meet-2.jpg

Use the “switch camera” button in the hamburger menu to select the desired camera

google-meet-3.jpg

Issue:

Can someone spy on me through my MEE audio webcam without my knowledge?

Resolution:

No. Every MEE audio camera comes with a built in privacy light to let you know when the camera is being used.

The camera is in use when the light is ON, and not in use when the light is OFF.

Below is an example of our MEE audio CL8A webcam with the privacy light ON.

cl8a-privacy-light-01.jpg

Issue:

There is a black dot obscuring part of the image

Resolution:

Make sure the lens of your camera is free of dust by gently wiping it with a lens cleaning wipe or microfiber cloth.

If the issue persists, tap the camera firmly on your tabletop to try and dislodge any dust that may be on the inside of the lens.

Issue:

The image settings (Brightness, Contrast, Color Balance, etc.) need to be adjusted

Resolution:

Windows: In order to access and adjust the camera's image settings, you will need to download and install Skype.

Once installed, go to Skype -> Settings -> Audio & Video -> Webcam Settings.

webcam-properties.jpg

Issue:

The microphone is too quiet, loud, or has too much background noise

Resolution:

Windows: To open the sound menu, right click the speaker icon in the windows taskbar, located on the bottom right of your screen.

-- Click Sounds.

sound-settings.jpg

-- Right click the camera's microphone and select properties.

sound-properties.jpg

-- Select Levels, then adjust the microphone level

sound-levels.jpg



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