Webcam Support Guide

Below you will find our instructional video to help set up your MEE audio USB Camera.

This video shows Zoom running on Windows 10 as an example, but the process will be similar even if you are using a different video application or operating system. Below are some additional examples.

Google Meet (Windows 10)

Microsoft Teams (Windows 10)

Skype (Windows 10)

USB Camera Product Manuals

To download the user manual for your camera in .pdf format, choose your camera model below.
To save it to your computer, right click the link and select "Save Link As...".

C6A | C11Z | C20PTZ | CL8A| 201W | 202L | 501W

Troubleshooting

The majority of issues can be resolved by unplugged your camera from your device, then plugging it back in and selecting it from the list of video devices in your app.

If the camera has a lens film protector, please remove prior to first use.

FAQ

For answers to other frequently asked questions, please see below:

Issue:	There is a delay when using my webcam with a Mac computer running MacOS 12 Monterey with Microsoft Teams
Resolution:	This is a known issue/bug with most USB webcams on MacOS Monterey. Make sure you have the latest build of MacOS installed (currently Monterey 12.3.1) Try using a different USB port or USB hub. Some users report that using a USB 3.0 Port fixes the issue. Use a different videoconferencing software such as Google Meet or Facetime. These are unaffected by the bug. If all else fails, use the fix detailed by Microsoft here.
Issue:	How can I tell my webcam is working?
Resolution:	Windows 10: Open the windows camera app by typing "camera" into the Start Menu -- Click the "switch webcam" button if needed to select the desired camera Other Windows Versions: Open a web browser and navigate to meet.google.com Click “New Meeting” -> “Start an Instant Meeting”. Grant Google Meet permissions to use camera/microphone if asked. Use the “switch camera” button in the hamburger menu to select the desired camera
Issue:	Can someone spy on me through my MEE audio webcam without my knowledge?
Resolution:	No. Every MEE audio camera comes with a built in privacy light to let you know when the camera is being used. The camera is in use when the light is ON, and not in use when the light is OFF. Below is an example of our MEE audio CL8A webcam with the privacy light ON.
Issue:	There is a black dot obscuring part of the image
Resolution:	Make sure the lens of your camera is free of dust by gently wiping it with a lens cleaning wipe or microfiber cloth. If the issue persists, tap the camera firmly on your tabletop to try and dislodge any dust that may be on the inside of the lens.
Issue:	The image settings (Brightness, Contrast, Color Balance, etc.) need to be adjusted
Resolution:	Windows: In order to access and adjust the camera's image settings, you will need to download and install Skype. Once installed, go to Skype -> Settings -> Audio & Video -> Webcam Settings.
Issue:	The microphone is too quiet, loud, or has too much background noise
Resolution:	Windows: To open the sound menu, right click the speaker icon in the windows taskbar, located on the bottom right of your screen. -- Click Sounds. -- Right click the camera's microphone and select properties. -- Select Levels, then adjust the microphone level